When you are able to receive email but not send email there are usually one
of two common problems:
1. Our email system uses Authentication. You are loggin in OK with the
correct login name and password but there is a setting call Authentication. This
is to make sure that nobody is using your email to send spam using our system.
In Outlook you go to Tools, Accounts, then choose the account to edit. Next look
for "More Settings". Click that and go to the tab "Outgoing Server". In there
check "My outgoing server (SMTP) requires authentication" Say OK and close
everything - that should do it. Contact us if it doesn't.
Here is a tutorial on setting up Outlook with our mail system.
2. The second cause is some service providers (Comcast, Frontiernet, ...)
require you to send ALL email out through their system - not ours. You receive
through us, but you must send through them. Check the appropriate web site for
detailed instructions.
Article ID: 15, Created On: 11/7/2011, Modified: 11/7/2011